Code Of Conduct

Credit Union Place is committed to providing a safe, comfortable and enjoyable experience that is inclusive, free of discrimination and harassment in all of our Venues including Island Petroleum Energy Centre, Credit Union Place Dome and Eric Johnson Turf Field. Everyone is welcome and should expect and help to promote an environment where people are treated in a courteous, professional, considerate and respectful manner by all fans, arena staff, team and event personnel, performers, players and other guests. Accordingly, Credit Union Place has a zero-tolerance policy towards acts of racism of any kind and will not tolerate unsafe, abusive, unlawful or offensive conduct in our Venues. This Fan Code of Conduct addresses conduct that is inconsistent with these goals and detracts from the overall fan experience. 

​

The following conduct is prohibited in the Venue, parking lots, facilities and areas controlled by Credit Union Place:

 

• Behaviour that is unruly, disruptive, threatening or violent in nature, including verbal or physical harassment of officials, players, staff or fans 

• Animals or pets are not permitted at Credit Union Place, with the exception of service animals for users with disabilities. A service animal is defined as any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability, and can be identified as such. Users entering our venue with a service animal will be required to provide documentation upon request.

• Conduct that is illegal 

• Conduct that results in damage to the Venue or other personal property 

• Displaying signs, symbols, images (including those associated with hate based organizations), using language or making gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation 

• Displaying signs, symbols or images for commercial purposes 

• Entering or attempting to enter the Venue other than that permitted by the fan’s ticket or credential 

• Weapons of any kind including, but not limited to, knives, pepper spray, stun guns, concealed weapons and firearms 

• Possession of an unauthorized pyrotechnic device, smoke or fireworks 

• Throwing objects of any kind, or entering the playing surface or performance area 

• Failing to follow requests from Venue staff regarding stadium operations, policies and emergency response procedures 

• Declining to promptly return a ball that enters the stands 

• Irresponsible use or consumption or any signs of impairment from use of alcohol or other substances 

• Possession of alcohol by a minor or providing alcohol to a minor 

• Possession of alcohol not purchased inside the Venue; 

• Smoking (including e-cigarettes or vapourizers) except in specifically designated areas 

• Sitting in a location other than the seat identified on the guest’s ticket 

• Engaging in any commercial activity not authorized by Credit Union Place 

• Making unauthorized transmissions or play-by-play accounts of the match 

• Any disruptive, harmful or disorderly behaviour or any act which, in the opinion of Venue officials, presents a risk to the safety of fans or staff, interferes with the game or event or otherwise targets other fans or other fans’ enjoyment of the game.

​

​

​

​

​

​

​

​

​

​

Compliance with Policy 

​

Failure to abide by this Code of Conduct is subject to sanctions at the discretion of Credit Union Place, which may include ejection, suspension of entry privileges, arrest, prosecution and banishment from any or all Credit Union Place facilities whether or not a warning is issued. Any fan who conducts themselves in an extremely disruptive or dangerous manner or commits multiple violations during a 12-month period, may be banned from attending future events for up to a year or longer. 

​

Fans who are ejected will have their tickets revoked and will not be compensated in any way. Ejection may also result in the loss of season tickets or other privileges. 

​

Season ticket members and suite holders are reminded that they are responsible for the behaviour of anyone using their tickets and that failure to abide by this Code of Conduct by suite holders, Summerside Western Cpatials season ticket members, or by anyone using their tickets, may result in loss of season tickets or member or suite holder privileges. 

​

All guests are reminded that bottles, coolers and containers of any kind are not allowed into the Venue and may be confiscated. Credit Union Place reserves the right to limit the size of bags, purses or backpacks permitted within the Venue. Guests are advised to consult the applicable Venue websites for specific policies with respect to bags. Credit Union Place reserves the right to prohibit the entry of items which may, in Credit Union Place’s opinion, interfere with the ability of other guests to enjoy the game or event. 

​

Venue staff have been trained to intervene when necessary to help ensure a safe and comfortable environment. Guests are encouraged to report any violations of this Code of Conduct or any inappropriate behaviour to the nearest usher, security guard or fan services staff member. 

​

Credit Union Place thanks you for adhering to this Code of Conduct and for making each event special and memorable to you and your fellow guests. 

​

​

​

​

​

​

​

​

​

​

Prohibited Items 

​

• Any bags larger than the approved 14” x 14” x 6” 

• Weapons of any kind including, but not limited to, knives, pepper spray, stun guns, concealed weapons and firearms 

• Fireworks of any kind including, but not limited to, flares, smoke bombs, incendiary devices and pyrotechnics 

• Illegal drugs or harmful chemicals 

• Any missile or object that can be used as a projectile 

• Aerosol cans or pressurized containers 

• Professional camera equipment, including but not limited to, tripods, battery packs, large commercial video cameras 

• Noisemakers, including, but not limited to, whistles and horns 

• Laser pointers 

• Remote controlled aircraft or unmanned aircraft systems (drones) 

• Hover-boards 

• Selfie sticks 

• Inflated soccer balls 

• Beach balls or other inflatable items 

• Animals (excluding certified service animals with proper documentation) 

• Any other items deemed to be inappropriate and/or dangerous by the Venue Security Representative